Refund policy
REFUND POLICY
Last updated: August 3, 2026
Thank you for shopping at NordHornes. We want you to be completely satisfied with your purchase. Please read our Refund Policy carefully.
1. RETURNS
You have 30 calendar days from the date you received your item to request a return. To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in the original packaging, with all tags and accessories included.
- You must provide proof of purchase (order confirmation or receipt).
2. HOW TO START A RETURN
To start a return, please contact us at support@nordhornes.com with your order number and reason for return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately at support@nordhornes.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
4. EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned, such as items marked as final sale, gift cards, or items that have been used or altered. Please contact us if you have questions or concerns about a specific item.
5. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. REFUNDS
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
7. RIGHT OF WITHDRAWAL (EUROPEAN UNION CUSTOMERS)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in addition to the return rights described above.
8. SHIPPING COSTS
Unless the return is due to our error (wrong or defective item), the customer is responsible for return shipping costs.
9. CONTACT US
If you have any questions about our Refund Policy, please contact us:
NORDHORNES (operated by GCO DIGITAL LLC)
1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110, United States
support@nordhornes.com